Privacy Policy

Privacy Policy

Last updated: May 2026

At Snelox, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from snelox.com.

1. Information We Collect

When you place an order or create an account, we collect:

  • Personal details (name, email address, phone number)
  • Billing and shipping address
  • Payment information (processed securely — we never store full card details)
  • Order history and preferences

When you browse our store, we also automatically collect:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referral URLs and device information

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and customer support messages
  • To send marketing emails (only if you opt in — you can unsubscribe at any time)
  • To improve our website and product offerings
  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third parties strictly to operate our business:

  • Shopify — our e-commerce platform
  • Payment processors (e.g. Stripe, PayPal) — for secure payment handling
  • Shipping carriers — to deliver your order
  • Email marketing tools — only if you have opted in

4. Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, though some features may not function properly.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at support@snelox.com.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Security

We implement industry-standard security measures to protect your data, including SSL encryption on all pages of our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

Questions? Reach us at support@snelox.com.